Contact Us

DELIVERY TIMES

When will my order arrive?

METHOD	COST	EXPECTED ARRIVAL
Australia Standard	AUD$11.99*(Orders below AUD$102)	7 – 12 business days
Australia Expedited	AUD$15.99	5 – 7 business days
International Standard	AUD$14.99*(Orders below AUD$102)	8 – 15 business days
International Expedited	AUD$19.99	7 – 10 business days

Shipping Methods

Orders will be automatically shipped via DHL or EMS depending on the product’s warehouse (subject to inventory availability).

Order processing time

Our order processing times typically vary depending on the item, stock availability, and pre-order status. Many of our items are made to order, so processing times can range from 1-2 business days to slightly fluctuate based on current demand. We strive to process and ship all orders as quickly as possible, but please note that orders during promotional events may take longer to process due to high demand. Please note that processing times do not include the additional time required for package shipping and delivery. Please note that all of our delivery and processing estimates are stated in business days and do not include weekends or observed holidays. Shipping times vary based on the item(s) ordered and the shipping method selected. Please note that there can be courier delays that are out of our control, and for instances where this is the case, we suggest you contact the carrier as we respectfully won’t be able to offer any resolution from our side.

Shipping cost

We offer free standard shipping on all orders over AUD$102! For all other orders, shipping costs vary by country, garment type, and quantity. You’ll be able to preview the specific costs before you check out by adding the desired items to your shopping cart.

Offer expedited shipping

Expedited shipping within Australia is available for a flat rate of AUD$15.99. Expedited orders are prioritized and shipped for faster delivery. Expedited international shipping is available for a flat rate of AUD$19.99.

Track my order

Once your order ships, you will receive a confirmation email containing a tracking number and expected delivery date. Please keep in mind that if you’ve ordered multiple items, they may be shipped separately depending on origin and availability, just so we can get you in-stock items ASAP! All items ship with a tracking number, and if the items in your order are shipped separately, you’ll receive a separate confirmation email with updated tracking information once any remaining items from your order have shipped. You can also log into your Evoif account to view the fulfillment status and tracking information for your order. All orders are automatically shipped with a tracking number regardless of the shipping method.

Signature Requirement and Delivery Preferences

Orders shipped via DHL or EMS automatically require a signature, so please arrange delivery to a location where you or someone you trust can reach you during daylight hours. We recommend selecting the signature option for a more secure delivery. If you prefer to waive the signature requirement, you can do so directly with DHL or EMS before delivery. You can also edit your shipping preferences before the delivery date if needed. DHL or EMS cannot deliver to Post Office Boxes (PO Boxes), Administrative Post Offices (APOs), or Dedicated Post Office (DPO) addresses. Please note that if your package is uninsured and the tracking number shows it as delivered, we will consider it delivered. While we will make every reasonable effort to assist the courier with this issue, we cannot offer any solutions in this situation. Please note that if you waive the signature requirement for uninsured shipments, we are not responsible for lost, stolen, or damaged packages.

Edit or cancel an order

We do our best to accommodate your request to update your order or change your address prior to shipping your order. Please contact us immediately after placing your order if you wish to make any changes. Kindly note we would not be able to issue a refund for any items shipped prior to processing your request. Once your package is marked as shipped and a tracking number is created, please note that there will be no way for us to edit shipping and delivery details. We are not responsible for orders that are shipped to addresses that have been incorrectly provided to us. If you need to make further updates after your order has been shipped, we advise that you contact your carrier.

Denied & Returned Shipments

If the delivery of a package is declined upon arrival at the destination or in customs for any reason, we will charge a AUD$20 restocking fee to compensate for the time and expense of processing the package’s return. Similarly, when the courier is unable to successfully deliver a package to the address provided and instead returns the package to us, regrettably, we will charge a AUD$20 restocking fee to compensate for the time and expense of processing the package’s return.

Lost, Damaged, & Stolen Packages

Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost, stolen, and/or damaged packages. If you choose not to insure your package, we are not responsible for the courier and, unfortunately, cannot reimburse you for uninsured packages if they are delayed, lost, stolen, or damaged. In such cases, we recommend contacting the courier directly, as they are best equipped to resolve the issue. Please also note that we are not responsible if you waive the signature requirement for your order and, unfortunately, we cannot provide refunds or replacements for any uninsured packages where a signature has been waived.

Customs Duties & Fees

Some countries charge additional customs duties and fees and customers are responsible for any such charges. While we are not global customs experts, we do our best to inform our customers in advance of the possibility of such duties and fees.