Returns
If your order doesn’t meet your expectations for any reason, you may submit a return request and return the item for a refund within 30 days of receipt.
Return Requirements
• Items must be returned unworn, in their original condition, with all tags and packaging intact.
• Once tags or markings are removed, the item will be considered worn and ineligible for return.
• Items that are worn, stained, washed, damaged, or otherwise altered will not be accepted for return.
• “Final Sale” items are not eligible for returns.
• You are responsible for the initial shipping cost (if any) and return shipping costs unless the item is faulty or defective.
• Evoif is not responsible for any items not received or returned in accordance with our return policy.
How to Return
Step 1. Contact Customer Service to initiate the return process. You will receive a return label to facilitate the return of your item—no RA number required!
Step 2. Securely package the item and return it to its original packaging.
Step 3. Attach the return label to the outside of the package.
Step 4. Return the package according to the instructions on the return confirmation form, and please retain all tracking information for future reference.
Step 5. Once the return package has been scanned and confirmed at the fulfillment center, we will process your refund and refund it to your original payment method.
Return Address
Please send returns to the following address:
1500 N GRANT ST STE R
DENVER CO 80203
US
Faulty or Defective Items
All items undergo rigorous quality inspection before shipment. However, if you experience a problem with the item you received, please contact our customer service team immediately at [email protected].
Please provide your order number and photos of the problem, and we will respond as soon as possible to resolve the issue. If the item is confirmed to be defective, we will refund the full amount to the original payment method, including any shipping costs.
Please note that items that have been damaged due to normal wear and tear, misuse, failure to follow care instructions, or accidental damage are not considered defective.
Exchanges
To exchange the size, color, or other product, please return the original item for a refund. You can then place a new order.
Refund Process
Once the returned item has been received and inspected by our warehouse, we will process the refund within 14 days. You will be notified once the refund is complete, and the amount will be automatically credited to your original payment account within 2-7 business days. Depending on your bank’s processing time, there may be a delay in the refund being credited.
If your refund has not yet been credited, please:
• Check your bank account again; the refund will typically appear under “Evoif.”
• Contact your credit card company or bank to confirm the refund status.
If you have not received your refund after completing the above steps, please contact our customer service team using our contact form.
Order Cancellations and Modifications
If you change your mind or ordered the wrong item, size, or color, please contact us immediately to cancel or modify your order. We will do our best to assist you.
However, once an order has shipped, it cannot be cancelled, and any shipping costs will be your responsibility.
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