Secure Payment
Evoif is committed to providing secure and convenient payment solutions for all your transactions. Our payment ecosystem incorporates the following reliable methods, each safeguarded by state-of-the-art security protocols to ensure your financial information remains protected at every step:
Accepted Payment Methods
We partner with major payment providers to offer you flexibility and peace of mind. We accept VISA, Mastercard, All card transactions are encrypted using advanced SSL technology to safeguard your card details.
Invoice Requests
If you need an invoice for your purchase, simply reach out to us at [email protected]. Please include your order number and the email address where you’d like the invoice sent, and we’ll provide it promptly.
Why Was My Credit Card Declined?
If your credit card payment is rejected, it may be due to one or more of the following reasons:
Incorrect Card Details: Double-check that your card number, expiration date, and billing address match exactly what’s on file with your card issuer. Even a small typo can cause a decline.
Invalid Security Code: Ensure you’ve entered the correct CVV/CVC (the 3 or 4-digit code on your card) accurately. Some cards also require an additional verification code sent via SMS or email by your bank during the payment process—be sure to enter that if prompted.
Insufficient Funds: Your card may not have enough available balance to cover the purchase amount. Check your account balance and try again or use an alternative payment method.
Exceeded Credit Limit: If you’re using a credit card, confirm that the purchase amount doesn’t exceed your approved credit limit. Contact your card issuer to adjust the limit if needed.
Card Issuer Restrictions: Sometimes, banks or card issuers block transactions for security reasons, especially if they detect unusual activity (like an international purchase if you don’t typically make them). Contact your card issuer to verify the transaction and authorize it if necessary.
Expired Card: Ensure your card is still valid and hasn’t passed its expiration date.
Payment Security Measures
To protect your financial information:
We use secure encryption protocols (SSL/TLS) to ensure that all payment data is transmitted securely between your device and our servers. You can verify this by checking for the padlock icon in your browser’s address bar during checkout.
We do not store full credit card details on our systems—they are securely processed and stored by our trusted payment partners who comply with strict PCI DSS standards, the global security benchmark for handling cardholder data.
For added security, some transactions may require two-factor authentication (2FA) as mandated by your card issuer or payment provider. This extra layer of protection helps prevent unauthorized use of your card.
Our fraud detection system monitors transactions in real time to identify and block suspicious activity, such as multiple failed attempts or purchases from unusual locations.
Payment Process
Checkout Initiation: When you’re ready to purchase, proceed to checkout and select “Credit/Debit Card” as your payment method.
Card Information Entry: Enter your card details, including the card number, expiration date, CVV/CVC, and billing address.
Verification: Depending on your card issuer, you may be redirected to a secure page to complete 2FA (e.g., entering a code sent to your phone).
Confirmation: Once verified, your payment will be processed, and you’ll receive an order confirmation email with details of your purchase.
International Payments
If you purchase goods from outside Australia:
Your bank may charge an international transaction fee. Please contact your card issuer for details.
Please ensure your bank card is enabled for international transactions. Some banks block international payments by default for security reasons; you may need to contact your bank to remove this restriction.
Refunds and Payment Reversals
If you’re eligible for a refund (e.g., due to a returned item or order cancellation), the funds will be credited back to your original payment card. Refund processing times vary by card issuer but generally take 5–10 business days to appear in your account. You’ll receive an email notification once the refund is initiated.
If you encounter any issues with payment or have further questions, don’t hesitate to contact our customer support team at [email protected].
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