FAQ
Account
Creating an account on Evoif takes just a few clicks:
– Go to the “My Account” icon in the top right corner of the homepage.
– Enter your information on the login page and click “Create Account.”
– Complete your account creation by confirming receipt of the notification sent to your email address.
If you don’t receive the notification, be sure to check your spam folder.
Creating an account allows you to save your personal information, streamline the checkout process, and view your order history and status.
Click the login icon to access the login page, then enter your registered email address and password to log in to your account.
If you remember the email address you used to register for your Evoif account, you can reset your password using the “Forgot Password” link. If you don’t remember your email address, please contact us at [email protected].
You can create multiple accounts using different email addresses. If you place an order using a new email address, the new account will not be created until you complete the setup process and create a password for that email address. Unfortunately, our system cannot merge multiple accounts with different email addresses, so we recommend registering only one account so you can track your orders in one place.
If you wish to delete your account, please contact our Customer Service team at [email protected].
Orders & Payments
If your order hasn’t shipped when you contact us, we can certainly modify your order and will be happy to help. However, we can’t modify orders that have already shipped. If you need to modify your order, please email [email protected] and provide your order number and details of the changes you wish to make.
If your order hasn’t shipped yet, you can cancel it. Simply contact us via email and provide your order number (which can be found in your order confirmation email). Once an order has shipped, it cannot be cancelled.
Unfortunately, we are currently unable to accept phone orders. The fastest way to complete your order is through our online store.
Usually, we’ll send you an order confirmation email after you place your order. If you haven’t received this email, you can contact our customer service team via email for assistance.
Please check to see if you received the email from us letting you know that the item you ordered is out of stock. If you have received it, we will refund the corresponding amount using the payment method you used for your purchase. If you have not received it, please take a photo of the package you received and send it to our customer service team along with your order number. We will contact you as soon as possible to verify the situation.
Please take a photo of the item you received and contact us as soon as possible. We will do our best to help you resolve this issue.
All promotional codes must be used at checkout to be valid. Sorry, we cannot use promotional codes after payment has been completed.
We offer a variety of payment methods at checkout:
All of our payment methods have no additional fees. The final amount shown in the shopping cart is the total amount due.
Payment is usually processed after the purchase is completed.
Yes, protecting your data is important to us. All payments are processed over a secure, encrypted connection.
Returns & Refunds
You can submit a return request and return your item for a refund within 30 days of receiving it.
Unless the item is faulty or defective, you will be responsible for the initial shipping cost (if any) and the return shipping cost.
We do not offer direct exchanges. To exchange for a size, color, or other item, please return the original item for a refund and then place a new order.
If you receive a damaged or defective item, we apologize for the inconvenience. Please contact us immediately with your order number and photos of the damage so that we can assist you and arrange a refund as quickly as possible.
Yes, you can return multiple items from different orders in one package. As long as you include the return labels for both orders, we can ensure tracking of your items and issue a refund accordingly.
We will definitely respond to your order request. Processing time is typically about 2 business days. If you don’t receive a response within this time, please check your email spam folder, as it may have been marked as spam. If you still haven’t received a response, you can contact us at [email protected].
Once our team processes your refund or cancellation, we’ll send you an email notification letting you know your refund is available.
Once the return package is received and confirmed, we will process the refund within 14 days. Once the refund is processed, the amount will be credited to your original payment account within 2-7 business days. The time it takes to receive the refund may vary depending on your bank’s processing speed.
Shipping & Delivery
We ship to most countries worldwide. Shipping fees will be calculated at checkout after you place your order. Delivery times vary by location.
Order processing time varies depending on the item and availability, but is typically 1-2 business days and may be longer during promotional periods. Processing time does not include shipping time.
You will receive a shipping confirmation via email to the email address you provided on your order.
After your order is shipped, you will receive a confirmation email with the tracking number and estimated delivery date. You can also log in to your Evoif account to check your order status and tracking information.
Depending on availability and origin, items may be shipped in separate batches, and a separate tracking email will be sent for each shipment.
If your tracking information shows your package has been delivered but you haven’t received it, please contact the courier first. If the problem persists, please email [email protected] and we’ll do our best to assist you.
If you’re not home, your package will usually be left at a neighbor’s house or delivered to a nearby pickup point. The courier will leave a card with details about the pickup location.
You can only change the delivery address if your order hasn’t shipped yet. Please contact our customer service immediately so we can confirm whether this is possible.
For any orders shipped outside Australia, customers may also be required to pay import duties or taxes. Evoif is not responsible for any import duties or taxes incurred on international orders.
Product
We recommend referring to our size chart to select the most appropriate size based on your bust, waist, and hip measurements. If you have any questions, please contact Customer Service for advice.
We strive to ensure the colors in the images are true to life, but due to monitor variations, actual colors may vary slightly.
Some popular items have limited stock, so we recommend placing your order soon.
We currently do not offer customizable items; all sizes are standard. For special needs, we recommend choosing styles with more stretch or contacting a professional tailor for alterations.
Some natural fibers (such as cotton and wool) may shrink slightly if washed at high temperatures or incorrectly. We recommend washing in cold water and avoiding high-temperature drying. Check the care label before washing. Try your item on at home before wearing it for the first time to ensure the correct fit.
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