Privacy Policy

Last updated: Aug 21, 2025. If you submitted personally identifiable information to us prior to this effective date and wish to opt out of having that information governed by this policy, please contact us via email at [email protected].

Welcome to evoif.com (the “Website”), an online clothing store operated by Evoif. (“we,” “us,” or “our”). We value your privacy and are committed to protecting how your information is collected, used, and shared. This Privacy Policy explains our practices regarding information collected through our Website and related services, and applies solely to such information. It does not apply to information collected from other sources.

This Policy, together with our Terms & Conditions, governs your use of the Website. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please immediately stop using our Website. We may update this Policy periodically; changes will take effect upon posting, and your continued use after posting constitutes acceptance of the revised terms. If we materially change how we use your previously collected personally identifiable information, we will notify you via email (to your last provided address) and offer an opt-out option.

A. Information We Collect

We collect two primary types of information through our Website:

1. Personally Identifiable Information
This includes information that identifies you individually, such as:
Contact details (full name, email address, phone number, shipping/billing address).
Account credentials (username, password) when creating an Evoif account (required for purchases).
Payment information (credit/debit card numbers, expiration dates) – processed via secure third-party providers; we do not store full card details.
Demographic data (age, gender, size preferences, etc.) provided through surveys, profile settings, or contest entries.

Providing this information is voluntary, but may be required to access certain features (e.g., placing orders, entering contests). We use it to fulfill requests, personalize your experience, and communicate with you.

2. Non-Personally Identifiable Information
This includes data that does not identify you individually, such as:
Technical data: IP address, browser type, operating system, device model, and internet service provider.
Usage data: Pages visited, time spent on the Website, search queries, links clicked, and referral URLs (how you arrived at our site).
De-identified data: Personal information stripped of identifiers (e.g., aggregate purchase trends).

This information is collected automatically through cookies, web beacons, and server logs when you use our Website.

B. How We Use & Share Your Information

1. Personally Identifiable Information
We use your personal information to:
Process orders, ship products, and send confirmations.
Manage your account (e.g., track order history, update preferences).
Respond to customer service inquiries and resolve issues.
Send promotional communications (e.g., sales alerts, new product announcements) if you opt in.
Administer contests, sweepstakes, or surveys and notify winners.

We may share your personal information with:
Service Providers: Third parties assisting us with operations (e.g., payment processors, shipping carriers, email service providers). These parties are contractually obligated to use your information only to provide services to Evoif and to protect it securely.
Affiliates: Our parent company, subsidiaries, or related entities, provided they adhere to this Privacy Policy.
Promotion Partners: Sponsors of contests or co-branded promotions you enter, with disclosure at the time of participation.
Legal Authorities: When required by law (e.g., subpoenas), to protect our rights, or to address safety risks.

We do not sell your personal information to third parties for marketing purposes.

2. Non-Personally Identifiable Information
We use this information to:
Analyze Website traffic and improve user experience (e.g., optimizing page load times).
Develop new products and tailor offerings to customer preferences.
Create aggregate reports for internal use or sharing with partners.

This data may be shared freely with affiliates, service providers, and partners, as it does not identify you.

C. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your Website experience:
Necessary Cookies: Essential for functionality (e.g., remembering items in your cart). These cannot be disabled.
Functional Cookies: Improve usability (e.g., saving login status or shipping addresses).
Analytics Cookies: Track usage to refine our Website.
Marketing Cookies: Serve personalized ads (e.g., retargeting based on browsing history) via third-party networks.
Web Beacons: Tiny graphics in emails or web pages that track interactions (e.g., whether you open a promotional email).

You can manage cookies through your browser settings (e.g., block non-necessary cookies), but disabling cookies may limit access to certain features (e.g., saved carts). To opt out of third-party marketing cookies, visit the Network Advertising Initiative opt-out page.

D. Additional Uses & Disclosures

IP Addresses: We log IP addresses for system administration, fraud prevention, and to track Website usage. IP addresses are not linked to personal information unless needed to enforce our Terms of Use or comply with legal requests.
Email Communications: We may send transactional emails (e.g., order updates) regardless of opt-in status. You can opt out of promotional emails by contacting [email protected].
Business Transfers: Your information may be transferred in the event of a merger, acquisition, or sale of assets, with notice provided via email or our Website.
Legal Compliance: We disclose information to comply with laws, respond to legal claims, or protect our business, users, or the public.

E. Public Forums

Our Website may include blogs, review sections, or social media integrations. Information posted in these forums is public and may be viewed or collected by anyone. We are not responsible for how third parties use public information you share.

F. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have such information, we will delete it immediately. Parents/guardians may contact us at [email protected] to request deletion of their child’s data.

G. Data Security

We use industry-standard measures to protect your information:
Encryption of data in transit (TLS 1.3) and at rest (AES-256).
Secure access controls (e.g., multi-factor authentication for employees).
Regular security audits and vulnerability scans.

No system is 100% secure, however. We cannot guarantee protection against unauthorized access, and you provide information at your own risk.

Data Breach Notification: If your personal information is compromised, we will notify you via email within 72 hours of discovery, as required by law, unless law enforcement requests a delay.

H. Data Retention

We retain your personal information for:
3 years after your last order (to comply with tax/legal requirements).
As long as your account is active (you may request deletion at any time).
1 year for promotional data (e.g., email preferences) after opt-out.

Non-personal information is retained indefinitely in de-identified form.

I. International Data Transfers

If you are outside Australia, your information may be transferred to and processed in Australia. By using our website, you consent to this transfer. 

J. Third-Party Links

Our Website may link to third-party sites. These sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before sharing information.

K. Your Rights & Opt-Out Options

You may:
Access/Update Information: Log into your account to view or edit personal details.
Opt Out of Promotions: Contact [email protected].
Request Deletion: Email [email protected] to delete your account (subject to legal retention requirements).

L. Contact Us

For questions about this Policy, to update your information, or to file a complaint, contact us at:
Email: [email protected]

M. Final Terms

This Privacy Policy is the sole statement of our privacy practices for the Website. No other summaries or versions are valid unless posted to our Website. Your use of the Website confirms your agreement to this Policy.

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Privacy Policy

DELIVERY TIMES

When will my order arrive?

METHOD COST EXPECTED ARRIVAL
Australia Standard AUD$11.99*(Orders below AUD$102) 7 – 12 business days
Australia Expedited AUD$15.99 5 – 7 business days
International Standard AUD$14.99*(Orders below AUD$102) 8 – 15 business days
International Expedited AUD$19.99 7 – 10 business days

Shipping Methods

Orders will be automatically shipped via DHL or EMS depending on the product’s warehouse (subject to inventory availability).

Order processing time

Our order processing times typically vary depending on the item, stock availability, and pre-order status. Many of our items are made to order, so processing times can range from 1-2 business days to slightly fluctuate based on current demand. We strive to process and ship all orders as quickly as possible, but please note that orders during promotional events may take longer to process due to high demand. Please note that processing times do not include the additional time required for package shipping and delivery. Please note that all of our delivery and processing estimates are stated in business days and do not include weekends or observed holidays. Shipping times vary based on the item(s) ordered and the shipping method selected. Please note that there can be courier delays that are out of our control, and for instances where this is the case, we suggest you contact the carrier as we respectfully won’t be able to offer any resolution from our side.

Shipping cost

We offer free standard shipping on all orders over AUD$102! For all other orders, shipping costs vary by country, garment type, and quantity. You’ll be able to preview the specific costs before you check out by adding the desired items to your shopping cart.

Offer expedited shipping

Expedited shipping within Australia is available for a flat rate of AUD$15.99. Expedited orders are prioritized and shipped for faster delivery. Expedited international shipping is available for a flat rate of AUD$19.99.

Track my order

Once your order ships, you will receive a confirmation email containing a tracking number and expected delivery date. Please keep in mind that if you’ve ordered multiple items, they may be shipped separately depending on origin and availability, just so we can get you in-stock items ASAP! All items ship with a tracking number, and if the items in your order are shipped separately, you’ll receive a separate confirmation email with updated tracking information once any remaining items from your order have shipped. You can also log into your Evoif account to view the fulfillment status and tracking information for your order. All orders are automatically shipped with a tracking number regardless of the shipping method.

Signature Requirement and Delivery Preferences

Orders shipped via DHL or EMS automatically require a signature, so please arrange delivery to a location where you or someone you trust can reach you during daylight hours. We recommend selecting the signature option for a more secure delivery. If you prefer to waive the signature requirement, you can do so directly with DHL or EMS before delivery. You can also edit your shipping preferences before the delivery date if needed. DHL or EMS cannot deliver to Post Office Boxes (PO Boxes), Administrative Post Offices (APOs), or Dedicated Post Office (DPO) addresses. Please note that if your package is uninsured and the tracking number shows it as delivered, we will consider it delivered. While we will make every reasonable effort to assist the courier with this issue, we cannot offer any solutions in this situation. Please note that if you waive the signature requirement for uninsured shipments, we are not responsible for lost, stolen, or damaged packages.

Edit or cancel an order

We do our best to accommodate your request to update your order or change your address prior to shipping your order. Please contact us immediately after placing your order if you wish to make any changes. Kindly note we would not be able to issue a refund for any items shipped prior to processing your request. Once your package is marked as shipped and a tracking number is created, please note that there will be no way for us to edit shipping and delivery details. We are not responsible for orders that are shipped to addresses that have been incorrectly provided to us. If you need to make further updates after your order has been shipped, we advise that you contact your carrier.

Denied & Returned Shipments

If the delivery of a package is declined upon arrival at the destination or in customs for any reason, we will charge a AUD$20 restocking fee to compensate for the time and expense of processing the package’s return. Similarly, when the courier is unable to successfully deliver a package to the address provided and instead returns the package to us, regrettably, we will charge a AUD$20 restocking fee to compensate for the time and expense of processing the package’s return.

Lost, Damaged, & Stolen Packages

Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost, stolen, and/or damaged packages. If you choose not to insure your package, we are not responsible for the courier and, unfortunately, cannot reimburse you for uninsured packages if they are delayed, lost, stolen, or damaged. In such cases, we recommend contacting the courier directly, as they are best equipped to resolve the issue. Please also note that we are not responsible if you waive the signature requirement for your order and, unfortunately, we cannot provide refunds or replacements for any uninsured packages where a signature has been waived.

Customs Duties & Fees

Some countries charge additional customs duties and fees and customers are responsible for any such charges. While we are not global customs experts, we do our best to inform our customers in advance of the possibility of such duties and fees.